Supporting How To video tutorials

Tutorial	Description	Video
Account Details Tutorial	Video tutorial giving you an overview of your account and where to find your account details.	See Tutorial
Answerphone Tutorial	Watch the video to see how to set-up and test an Answerphone service:	See Tutorial
Basic Number Set Up	How to choose a number and set it up with a Basic service.	See Tutorial
Call Divert Number Change Tutorial	How to change over the destination number in the Call Divert service	See Tutorial
Call Divert Tutorial	Watch the video to see how to set-up and test the Call Divert service:	See Tutorial
Call Forward & Record Service Tutorial	Watch the video to see how to set up and test a Call Forward & Record service:	See Tutorial
Call Transfer Tutorial	Watch this video tutorial to learn how to transfer a call. This feature is used with the Call Divert and Group Divert services	See Tutorial
Change Basic Number	Video tutorial showing you how to change a basic number	See Tutorial
Change Group Divert Music	Video tutorial showing you how to change the music for the Group Divert service	See Tutorial
Choose a Basic number	Video tutorial showing you how to choose a basic number.	See Tutorial
Extension Log On - Log Off	Video tutorial showing you how to log extensions on and off:	See Tutorial
Group Divert Service Tutorial	Watch the video to learn how to Set-up and test a Group Divert (Hunt Group) service, add extentions, set-up queues, on-hold music and the call distribution mode:	See Tutorial
How to Assign a Number to a Service Tutorial	Tutorial showing how to assign a number to a service in your Callagenix account.	See Tutorial
How to Remove an Advanced Service Number	Video tutorial showing you how to remove an advanced service number in your Callagenix account	See Tutorial
Information Line Tutorial	Video tutorial of the setup of an Information Line service that plays an announcement to a caller.	See Tutorial
Prompt Recording Tutorial	Tutorial showing you how to record your voice prompts over the phone. Other methods are available, see the Prompt Recording page for details	See Tutorial
Switchboard Service Tutorial	Watch the video to learn how to set-up and test a Switchboard service and link services as a switchboard menu option:	See Tutorial
Time of Day Service Tutorial	Watch the video to learn how to set-up and test a Time of Day service using the 7 day, 24hr timer:	See Tutorial

Video tutorials

We have a series of intuitive video tutorials to show you how easily our numbers and solutions are set up and managed.

We are always adding new videos to demonstrate the best practise of our services. If you have any suggestions for our next tutorial, please let us know.

See Basic Service video

Request support

At Callagenix, we are committed to providing the best-possible customer support throughout the entire life of our solutions.

All enquiries are handled by Callagenix sales, support and engineering staff. Our usual customer support hours are from 9am to 5.30pm, Monday to Friday.

If you can’t find the answer to your question, please take a look at our Assistant, on- line tutorials or FAQ pages. Or get in touch using the details below.