CallagenixABOUT CALLAGENIX
Callagenix has been delivering hosted telephony solutions to businesses of all sizes in the UK and worldwide for more than two decades.
The quality of our phone services speaks for itself. More than half of our customers have been with us from the start. And more than half of our new customers come via recommendation.
The perfect choice for every business
Our range of flexible telephony services can be tailored to suit the requirements and budget of any company - from start-ups to established firms with a handful of employees to international blue-chip organisations.
We have a reputation for innovation. Our unique blend of expert services and bespoke solutions has been built by us on industry-standard protocols. This makes us and our customers fleet-footed, as we constantly review and update our services to take advantage of new technologies and regulations.
At every stage, we seek to make our customers’ telephony infrastructures more efficient and effective by removing cost, complexity and barriers to change.
Our unique range of services and our partnerships with the best international carriers ensure that even the most complex of businesses can benefit from and manage an effective telephony solution.
Ofcom and PSA (previously known as PhonepayPlus) registered
Callagenix is an Ofcom-registered carrier with its own range of UK local and non-geographic number blocks.
Our agreements with international carriers allow us to provide local and free phone numbers in more than 145 countries. We are also a registered premium-rate network provider with the regulator PSA (Phone-paid Services Authority).
SYSTEMS RELIABILITY & QUALITY
We are regulated to ensure that our services have an “uptime” of more than 99.999%.
All our systems are located in secure data environments which are manned and monitored 24/7. In addition, sophisticated processes monitor and trigger alerts should any issues arise, or threaten to do so. A team of Callagenix engineers oversees this process and is on call 24 hours a day.
Environmental policy
Callagenix is committed to integrating environmental best practices into all of its activities.
Reliability & Quality
Callagenix offers far greater reliability than an average Service Level Agreement (SLA).
As part of our Ofcom SS7 licence, we are regulated to ensure that our systems have an “uptime” of more than 99.999%.
All our systems are located in secure data environments which are manned and monitored 24/7. In addition, sophisticated processes monitor and trigger alerts should any issues arise, or threaten to do so. A team of Callagenix engineers oversees this process and is on call 24 hours a day.
Call quality and reliability starts with the choice of carrier and circuit provision. To ensure continuity and consistent voice quality, we use multiple T1 carrier circuits from BT, MCI Verizon, Cable & Wireless and Energis. We also have a number of IP direct connects for a range of inbound and outbound services.
Reliability and quality are our primary considerations when choosing carrier partners and our range of directly connected circuits with multiple T1 providers allows us to re-route calls in disaster or business continuity situations or if one provider has an issue.
In short, Callagenix works to the highest standards with top-quality hardware to ensure our clients get the best service. We could save cost by basing our systems on cheaper platforms. But we will not take risks with your business phone system by compromising it with an inferior infrastructure.
If reliability is important to your business, then you are in safe hands with Callagenix. In today’s competitive marketplace, you might be able to cut costs by choosing an alternative provider. However, like in any area of life, you get what you pay for. Rock-solid reliability and the peace of mind that comes with that is priceless.
Find out more about our flexible and reliable telephony solutions here